Unable to add new user
Article ID: KB0079961
Updated On:
| Products | Versions |
|---|---|
| TIBCO Support Portal | - |
Description
When an Administrator tries to add a new user to the company's account on the TIBCO Support Portal and gets an error that the user already exists.
Resolution
This happens because the user is already associated with a different account in our system. Please open a new Support case and a member of our Technical Support Team will move the user to the correct account.
Issue/Introduction
Administrator getting an error when trying to add a new user
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