How to identify connectivity issue in sites for deployment manager
Article ID: KB0080137
Updated On:
| Products | Versions |
|---|---|
| TIBCO Data Virtualization | 7.0.6 and higher |
Description
The typical use of deployment manager utility is to migrate between dev machines to test machine or production machines.
While , adding sites in deployment manager , the following error might prompt.
" A system exception has occurred. Unable to connect to server/hostname:9403 "
The typical reason behind error ( Unable to connect ) is ,
the port on which its trying to make connection is blocked.
The most common reason is firewall.
Environment
All operating system
Resolution
To confirm if connection exists on particular port , please use below steps.
=================
1) Open command line
2) Enter " telnet <IP Address of Targeted Server> <Port Number> "
Note: If telnet option is not available in windows go to " program and features " in control panel and select turn windows feature ON or OFF.
3) Blank screen signify a successful “telnet session”, means the connection is establish with the Port.
4) Should there be any form of blockage by security devices (eg. Firewall). You should see error messages.
( like connection failed, could not open connection to host).
We should then advise IT/platform Team to confirm if Firewall allow traffic to and from Port to make successful connection between sites for deployment manager.
=================
1) Open command line
2) Enter " telnet <IP Address of Targeted Server> <Port Number> "
Note: If telnet option is not available in windows go to " program and features " in control panel and select turn windows feature ON or OFF.
3) Blank screen signify a successful “telnet session”, means the connection is establish with the Port.
4) Should there be any form of blockage by security devices (eg. Firewall). You should see error messages.
( like connection failed, could not open connection to host).
We should then advise IT/platform Team to confirm if Firewall allow traffic to and from Port to make successful connection between sites for deployment manager.
Issue/Introduction
The article helps to identify if there is any connectivity issue which causes failure in connection between sites for deployment manager.
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