Opening an analysis gets stuck on "Loading rows" due to the error: "com.spotfire.ws.dat.OperatorException: operator turned off during getData".
Article ID: KB0080243
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | All Versions |
Description
When opening an analysis file, it gets stuck on "Loading rows" and the following error signature is found in the server.log on the TIBCO Spotfire Server:
ws.dat.AbstractOperator: Get data from job failed. com.spotfire.ws.dat.OperatorException: operator turned off during getData
Resolution
This error is logged when a database connection from the TIBCO Spotfire Server to the data source is closed before all the data could be fetched. Therefore to resolve this issue, increase the “connection-login-timeout” setting in the configuration.xml file. To do this, follow these steps:
- Export the TIBCO Spotfire Server configuration from the server using the “export-config” command or via the TIBCO Spotfire Server Configuration tool.
- Edit the configuration.xml in a plain text editor (like Notepad)
- Find the <connection-login-timeout> entry:
<!-- Login timeout for JDBC database connections. -->
<connection-login-timeout>10</connection-login-timeout> - Change the value of the “connection-login-timeout” setting to a higher value. For example:
<!-- Login timeout for JDBC database connections. -->
<connection-login-timeout>20</connection-login-timeout> - Save the file.
- Import the configuration to the database using the “import-config” command or via the TIBCO Spotfire Server Configuration tool.
- Restart the TIBCO Spotfire Server service.
Issue/Introduction
Opening an analysis gets stuck on "Loading rows" due to the error: "com.spotfire.ws.dat.OperatorException: operator turned off during getData".
Additional Information
TIBCO Spotfire Installation and Administration Manual:
- https://docs.tibco.com/products/tibco-spotfire-server
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