How to resolve the Statistica Error, "MAS COM+ object not created"?
Article ID: KB0080833
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.2 and above. |
Description
During Statistica server with MAS installation, an error, MAS COM+ was not created” will appear at the end of installation. Installation will finish, but the MAS functionality in the software will not work properly.
Cause: This usually occurs, when previous installation was not completely removed. The problem is the existence of local windows account called MASservice or COM+ object, called STATISTICA Monitoring And Alerting Server."
Environment
Resolution
1. Delete local windows account called “MASservice” (Computer Management | Local Users and Groups | Users, right-click on "MASservice" and select "Delete).
2. Delete COM+ object, called “STATISTICA Monitoring And Alerting Server” from Control panel | Administrative Tools | Component Services. Click the arrow next to Component Services | Computers | My computer | COM+ Applications. Right-click on “STATISTICA Monitoring And Alerting Server” object and select "Delete."
3. Perform an installation of Statistica with MAS again by selecting "Custom" and including only MAS and the Statistica base components (Recommendation: MAS installation should be on a separate server different from the Enterprise install.)
Issue/Introduction
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