How to use Process Monitor for troubleshooting Statistica issues?
Article ID: KB0081454
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | All versions. |
Description
Process Monitor is a fee tool created by Microsoft and can be downloaded here Process Monitor. Process Monitor is an advanced monitoring tool used for troubleshooting purposes.
Issue/Introduction
How to use Process Monitor for troubleshooting Statistica issues?
Environment
Windows operating systems
Resolution
To capture a log of a Statistica crash (or other event):
To capture a log of a Statistica install problem:
- Close Statistica
- Download Process Monitor (see link in description above) and extract the contents of the zip file to a folder on the system (right-click and select "Extract All...")
- Run Procmon.exe (double-click) from the folder created in step 2 above. It will most likely start capturing events immediately. Please select the File menu and click the Capture Events option to stop the capture for now
- After capturing is stopped, select Edit | Clear Display
- Then select Filter... from the Filter menu. Add a filter with these options and then click OK. ** For example, Process Name is 'not statist.exe Exclude'
- Now turn back on capture (File | Capture Events) and start Statistica.
- Process Monitor should begin capturing all the activity that Statistica is generating on the system.
- Duplicate the problem.
- Once the problem is duplicated, stop the event capture again in Process Monitor and select File | Save. Save the event log file (with default settings) to the hard drive and email the log to support or attach the log file to the case.
To capture a log of a Statistica install problem:
- Run Procmon.exe from the folder created (see step 2 above). It will most likely start capturing events immediately. Please select the File menu and uncheck the Capture Events option to stop the capture for now.
- Process Monitor should begin capturing all the activity on the system.
- Duplicate the Statistica install issue.
- Stop the event capture again in Process Monitor and select File | Save. Save the event log file (with default settings) to the hard drive and send it to support.
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