Troubleshooting the error "Work Item not available, it has been locked by user"
Article ID: KB0081467
Updated On:
| Products | Versions |
|---|---|
| TIBCO iProcess Workspace (Windows) | - |
Description
The case is locked in TIBCO iProcess Workspace (Windows) and is throwing the error "Work item not available, it has been locked by <user>".
Environment
TIBCO iProcess Workspace (Windows)
Resolution
In order to unlock the case or work item, please follow the below steps.
1) Run plist -m <queuename> (queuename is the name of the queue containing the locked workitem).
2) From the above plist -m output, get the REQID for the locked workitem.
3) Run the following command using the gathered REQID from the above command.
swutil UNLOCKMAIL queuename reqID:Host (Host is the TIBCO iProcess node name)
NOTE: In the above command if you pass the host as the machine name instead of the TIBCO iProcess node name, then it will fail
1) Run plist -m <queuename> (queuename is the name of the queue containing the locked workitem).
2) From the above plist -m output, get the REQID for the locked workitem.
3) Run the following command using the gathered REQID from the above command.
swutil UNLOCKMAIL queuename reqID:Host (Host is the TIBCO iProcess node name)
NOTE: In the above command if you pass the host as the machine name instead of the TIBCO iProcess node name, then it will fail
Issue/Introduction
This article explains about how to unlock a work item
Additional Information
swutil UNLOCKMAIL, REQID, nodename, queuename
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