Spotfire Diagnostics display 'Unsupported version' for DirectX
Article ID: KB0081891
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analyst | All supported versions |
Description
DirectX version under "Spotfire Analyst Client > Help > Support Diagnostics and Logging" displays "Unsupported version" even though there is a supported version of DirectX, which can be checked using the DXDiag tool, installed on the machine.
Here is a sample screenshot:
Here is a sample screenshot:
Issue/Introduction
Spotfire Diagnostics display "Unsupported version" for DirectX even though a supported version is installed
Resolution
The registry key settings that DirectX uses is only for version 9.0 and this is the version that Spotfire tends to pickup. This creates a conflict in the Spotfire diagnostics, though it may not cause any issues with the 3D graphs used as long as the DXDIAG (can be used from 'Start > Run' prompt in Windows) displays the supported version.
Note that the DLL's for individual DirectX versions can be found in the C:\Windows\system32 folder (look for d3d*.dll).
Note that the DLL's for individual DirectX versions can be found in the C:\Windows\system32 folder (look for d3d*.dll).
Additional Information
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