Cannot add TIBCO Spotfire Cloud Enterprise server to Analyst client

Cannot add TIBCO Spotfire Cloud Enterprise server to Analyst client

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Article ID: KB0081963

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Updated On:

Products Versions
Spotfire Analyst All Supported

Description

Adding a TIBCO Spotfire Cloud Enterprise server URL into the TIBCO Spotfire Analyst client's 'Manage Servers' dialog fails with following error. 

ManifestWebException at Spotfire.Dxp.Services:
Could not connect to server 'https://<company>.spotfire-cloud.com/' to download manifest. Cannot connect to host '<company>.spotfire-cloud.com'. (HRESULT: 80131509)

Stack Trace:
   at Spotfire.Dxp.Services.ManifestReader.DownloadAndParse(WebRequestCreator requestCreator)
   at Spotfire.Dxp.Services.ManifestReader.GetReader(Uri uri, WebRequestCreator requestCreator)
   at Spotfire.Dxp.Loader.EditServerForm.OkButtonClick(Object sender, EventArgs e)

WebException at Spotfire.Dxp.Framework:
Cannot connect to host '<company>.spotfire-cloud.com'. (HRESULT: 80131509)

Stack Trace:
   at Spotfire.Dxp.Framework.HttpClient.WinINet.WinINetWebResponse.HandleSendResult(IntPtr requestHandle, Int64 sendResult)
   at Spotfire.Dxp.Framework.HttpClient.NativeWebResponse.SendRequest()
   at Spotfire.Dxp.Framework.HttpClient.NativeWebResponse..ctor(NativeHttpClient httpClient, NativeWebRequest request)
   at Spotfire.Dxp.Framework.HttpClient.WinINet.WinINetWebRequest.GetResponseCore()
   at Spotfire.Dxp.Framework.HttpClient.NativeWebRequest.GetResponse()
   at Spotfire.Dxp.Services.ManifestReader.<>c__DisplayClass7.<DownloadAndParse>b__4()

 

Resolution

Try to open the TIBCO Spotfire Cloud Enterprise server URL in Internet Explorer. If it fails to reach the server URL, do the following​:
 
1) Open Internet Explorer
2) Open Internet Options
3) Select 'Advanced' tab
4) Scroll down to 'Security'
5) Enable 'Use TLS1.1' and 'Use TLS1.2'
6) Close Internet Explorer session

Start a new session of the TIBCO Spotfire Analyst Client and try to add the server URL again.

Issue/Introduction

Not able to add TIBCO Spotfire Cloud Enterprise (TSCE) server URL to TIBCO Spotfire Analyst client.
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