Web Player unable to access data linked to an AccessDB source on the shared drive.
Article ID: KB0082425
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | All Supported Versions |
Description
When Spotfire is configured for Kerberos authentication (Delegation enabled), Web Player may fail to access the data linked to an AccessDB source on the shared drive and you may see the following error in Web Player worker logs.
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Spotfire.Dxp.Data.Exceptions.ImportException: Unable to import Access database. Message returned: 'Unspecified error'. ---> System.Data.OleDb.OleDbException: Unspecified error
at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)
--------------------------
Environment
All Supported Environments
Resolution
On the Node Manager machine, try giving write access for Web Player users to the temp folder that belongs to the service account which is running Node Manager.
Example path:
C:\Users\[Service Account that is running Node Manager]\AppData\Local\Temp
Note: AppData may be a hidden folder.
The reasoning behind this solution is that OLE DB creates temporary files and folders when accessing AccessDB files, so having write permission in the service account's temp folder will help.
Example path:
C:\Users\[Service Account that is running Node Manager]\AppData\Local\Temp
Note: AppData may be a hidden folder.
The reasoning behind this solution is that OLE DB creates temporary files and folders when accessing AccessDB files, so having write permission in the service account's temp folder will help.
Issue/Introduction
Web Player unable to access data linked to an AccessDB source on the shared drive.
Feedback
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