TLS 1.0 error with Salesforce data source
Article ID: KB0083007
Updated On:
| Products | Versions |
|---|---|
| TIBCO Data Virtualization | - |
Description
Customer is trying to create a data source with Salesforce and getting the following error:
"Unsupported client TLS 1.0 has been disabled in this organization." "Please use TLS 1.1 or higher when connecting to Salesforce using https."
"Unsupported client TLS 1.0 has been disabled in this organization." "Please use TLS 1.1 or higher when connecting to Salesforce using https."
Issue/Introduction
TLS 1.0 error with Salesforce data source
Resolution
(1) Download the latest JRE8 from Oracle's web site for your operating system.
http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
(2) Install JRE8 in any directory. For purposes of illustration, let's say that you install the JRE in C:\apps\jre8
(3) Shut down CIS, the repository, and Studio
(4) Rename <cis_install_dir>\jre to jre_1.6.0_22
(5) Copy C:\apps\jre8 into <cis_install_dir> (make sure you rename if needed i.e. it should be <cis_install_dir>\jre and
not <cis_install_dir>\jre8)
(6) Restart the repository and CIS
(7) Confirm in the logs that CIS started correctly
http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
(2) Install JRE8 in any directory. For purposes of illustration, let's say that you install the JRE in C:\apps\jre8
(3) Shut down CIS, the repository, and Studio
(4) Rename <cis_install_dir>\jre to jre_1.6.0_22
(5) Copy C:\apps\jre8 into <cis_install_dir> (make sure you rename if needed i.e. it should be <cis_install_dir>\jre and
not <cis_install_dir>\jre8)
(6) Restart the repository and CIS
(7) Confirm in the logs that CIS started correctly
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