Newly installed Spotfire desktop client crashes upon launch.
Article ID: KB0083198
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analyst | 7.0.x and later |
Description
A newly installed Spotfire Desktop Client crashes upon launch, with the following errors:
Application: Spotfire.Dxp.exe
Framework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.Serialization.SerializationException
Stack:
at Starter.Program+ProgramLoaderWrapper.Execute(System.String, System.Collections.Generic.Dictionary`2<System.String,System.Object>, System.String[], System.Object, System.Version, System.Collections.Generic.IList`1<System.String>, System.String)
at Starter.Program.Run(Spotfire.Dxp.Starter.StarterSplashWrapper, System.Collections.Generic.Dictionary`2<System.String,System.Object>)
at Starter.Program.ExecuteRunLoopWithBootstrapFlag(System.String[], Boolean)
at Starter.Program.Main(System.String[])
Spotfire Application Error
Faulting application name: Spotfire.Dxp.exe, version: 18.10.9514.3753, time stamp: 0x566e8c4b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19110, time stamp: 0x568429dd
Exception code: 0xe0434352
Fault offset: 0x000000000000b16d
Faulting process id: 0x184c
Faulting application start time: 0x01d1635c0fcca85b
Faulting application path: C:\Program Files (x86)\TIBCO\Spotfire\7.0.1\Spotfire.Dxp.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 582d13db-cf4f-11e5-a66e-204747e322c1
Symptoms:
A newly installed Spotfire desktop client crashes with the following errors:
Application: Spotfire.Dxp.exe
Framework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.Serialization.SerializationException
Stack:
at Starter.Program+ProgramLoaderWrapper.Execute(System.String, System.Collections.Generic.Dictionary`2<System.String,System.Object>, System.String[], System.Object, System.Version, System.Collections.Generic.IList`1<System.String>, System.String)
at Starter.Program.Run(Spotfire.Dxp.Starter.StarterSplashWrapper, System.Collections.Generic.Dictionary`2<System.String,System.Object>)
at Starter.Program.ExecuteRunLoopWithBootstrapFlag(System.String[], Boolean)
at Starter.Program.Main(System.String[])
Spotfire Application Error
Faulting application name: Spotfire.Dxp.exe, version: 18.10.9514.3753, time stamp: 0x566e8c4b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19110, time stamp: 0x568429dd
Exception code: 0xe0434352
Fault offset: 0x000000000000b16d
Faulting process id: 0x184c
Faulting application start time: 0x01d1635c0fcca85b
Faulting application path: C:\Program Files (x86)\TIBCO\Spotfire\7.0.1\Spotfire.Dxp.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 582d13db-cf4f-11e5-a66e-204747e322c1
Resolution
One of the reasons for this issue is because of corrupted installation files. Please follow the steps below:
1). Uninstall Spotfire.
2). Delete all the contents in the Settings folder of C:\Users\[User Name]\AppData\Local\TIBCO\Spotfire\x.x .This is typically located under the C:\Users\USERNAME\AppData\Local\TIBCO) folders. Note that the AppData folder is a hidden folder. This location may be different based on how Spotfire is installed at your location.
3). Delete the following folder: C:\Program Files (x86)\TIBCO\Spotfire
4). Delete files from the following folders:
C:\Windows\Temp
5). Reinstall Spotfire.
Issue/Introduction
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