MAS error "Invalid user name or password. Error code:80070057"
Article ID: KB0083652
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.3.0,13.2,13.1,13.0,12.7,12.6,12.5 SP1,12 SP3,12 SP2,12.0A,12 SP1 |
Description
Scheduled tasksets start failing in Monitoring and Alerting System (MAS) with an error message in the MAS logs : Monitor 'xxxx' in Taskset 'xxx' was skipped because MAS failed to initialize an instance of the running object server. Error code: 0x80070057 [Invalid user name or password.]
Possible causes:
a. The login credentials of COM+ component for MAS service are incorrect which might be due to a recent password change or password expiration of the account that MAS is configured to run as.
b. A recent Microsoft update that reset the COM+ component's identity.
Environment
Windows Server 2008 R2, Windows Server 2012, Windows 7
Resolution
Follow the instructions in Step 2 of the article listed here to update the COM+ password for MAS/
Restart MAS service after the change.
Restart MAS service after the change.
Issue/Introduction
This article talks about the possible case and resolution when encountering the error message "Invalid user name or password. Error code:80070057" in MAS scheduled jobs.
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