Description:
When trying to access a Web Player client, or the installed client, you may get an error after logging in stating, "Error accessing preference storage." This error message can have multiple causes. We generally recommend referencing the TIBCO Spotfire Server logfiles for further information on why you are experiencing this issue. Looking at the logfiles, you may see that the logged errors sometimes ends with a "java.sql.SQLException: OALL8 is in an inconsistent state." exception.

Symptoms:
In the TIBCO Spotfire Server logfile, you see error messages regarding accessing the library and the server database.

Caused by: java.sql.SQLException: OALL8 is in an inconsistent state.
    at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:70)
    at oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:133)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:199)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:263)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:271)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:445)
    at oracle.jdbc.driver.T4C8Oall.marshal(T4C8Oall.java:474)
    at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:180)
    at oracle.jdbc.driver.T4CPreparedStatement.executeForDescribe(T4CPreparedStatement.java:791)
    at oracle.jdbc.driver.T4CPreparedStatement.executeMaybeDescribe(T4CPreparedStatement.java:866)
    at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1186)
    at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3387)
    at oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:3431)

    at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeQuery(OraclePreparedStatementWrapper.java:1491)

    ...

    ...

For example as part of the following error:

ERROR 2015-08-26T09:39:30,550+0900 [username, #3932] ws.library.BookmarkService: An exception occurred in method 'checkForUpdates'.
com.spotfire.ws.library.StorageException: java.sql.SQLException: OALL8 is in an inconsistent state, DATABASE_ERROR
    at com.spotfire.ws.library.AbstractPersister.search(AbstractPersister.java:1324)
    at com.spotfire.ws.library.LibraryManagerImpl.search(LibraryManagerImpl.java:1529)
    at com.spotfire.ws.library.BookmarkManager.checkFolderDate(BookmarkManager.java:1472)
    at com.spotfire.ws.library.BookmarkManager.checkForUpdatesNew(BookmarkManager.java:1110)
    at com.spotfire.ws.library.BookmarkManager.checkForUpdates(BookmarkManager.java:154)
    at com.spotfire.ws.library.BookmarkService.checkForUpdates(BookmarkService.java:141)
    at sun.reflect.GeneratedMethodAccessor86.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

    at java.lang.reflect.Method.invoke(Method.java:606)

    ...

    ...

Caused by: java.sql.SQLException: OALL8 is in an inconsistent state.
    at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:70)
    at oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:133)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:199)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:263)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:271)

    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:445)

    ...

    ...