Unable to view "Web Server Log" in Web Player Diagnostics. "ERROR: Could not read log. Empty path name is not legal."
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Article ID: KB0083760
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Updated On:
Products
Versions
Spotfire Web Player
7.0 and lower
Description
Description: Unable to the view "Web Server Log" in Web Player Diagnostics. You may encounter the error, "Could not read log. Empty path name is not legal"
Symptoms: Unable to the view "Web Server Log" in Web Player Diagnostics. Error, "Could not read log. Empty path name is not legal."
Possible causes: - Incorrect permissions on the "installation folder: \TIBCO\Spotfire Web Player\X.0.0\Logfiles" -"Spotfire.Dxp.Web.log" might not be present in the LOGFILES folder.
Environment
All supported Windows Operating systems
Resolution
- Check the permissions for the Web Player Application Pool user on the directory "TIBCO". Manually add the user OR user_account if it is not present, and grant "full control".
- Confirm that you inherit the permissions to the sub/child folders. Example "TIBCO\Spotfire Web Player\X.0.0\Logfiles".
If the above doesn't help, you can also try capturing Process Monitor.
Instructions:
- Download Process Monitor from "https://technet.microsoft.com/en-us/library/bb896645.aspx" - Unzip the Process Monitor and then start it by running Procmon.exe. - Reproduce the issue. Switch to Process Monitor and click "Ctrl + E" to stop capturing events.
Press CTRL+F and check for activities on "TIBCO\Spotfire Web Player\X.0.0\Logfiles" by the w3wp.exe process. You can provide the necessary permissions if any access related issues are found.
Issue/Introduction
Unable to view "Web Server Log" in Web Player Diagnostics. "ERROR: Could not read log. Empty path name is not legal."