The application service instance status is unknown while the machine status is Green OK.

The application service instance status is unknown while the machine status is Green OK.

book

Article ID: KB0085018

calendar_today

Updated On:

Products Versions
TIBCO Runtime Agent (TRA) -
Not Applicable -

Description

Description:
The status of service instances in TIBCO Administrator GUI shows question marks while the status of the machine on which those service instances are deployed is Green OK. No error or exception is observed in any log files (Hawk.log, HawkAgent.log or tsm.log).


Symptoms:
Normally, information of applications in the tsm.log like the following appears in the tsm.log upon Hawk Agent start. 


<----------
2014 Aug 27 12:41:25:860 GMT -04:00 tsm Debug [] [TRA-000000] --------------------------------------
2014 Aug 27 12:41:25:860 GMT -04:00 tsm Debug [] [TRA-000000] deployment     BasicAuthTest
2014 Aug 27 12:41:25:862 GMT -04:00 tsm Debug [] [TRA-000000] componentInstance Process Archive
2014 Aug 27 12:41:25:864 GMT -04:00 tsm Debug [] [TRA-000000] componentType  bwengine
2014 Aug 27 12:41:25:866 GMT -04:00 tsm Debug [] [TRA-000000] configuration  
2014 Aug 27 12:41:25:868 GMT -04:00 tsm Debug [] [TRA-000000] description    
2014 Aug 27 12:41:25:870 GMT -04:00 tsm Debug [] [TRA-000000] activation     false
2014 Aug 27 12:41:25:873 GMT -04:00 tsm Debug [] [TRA-000000] version        
2014 Aug 27 12:41:25:875 GMT -04:00 tsm Debug [] [TRA-000000] resetCount     0
2014 Aug 27 12:41:25:877 GMT -04:00 tsm Debug [] [TRA-000000] resetInterval  0
2014 Aug 27 12:41:25:879 GMT -04:00 tsm Debug [] [TRA-000000] matchMethod    SDK
2014 Aug 27 12:41:25:908 GMT -04:00 tsm Debug [] [TRA-000000] installCmd     "C:/tibco59/tra/5.9/bin/wrap.exe" --update --propFile "C:/tibco59/tra/domain/frankRV/application/BasicAuthTest/BasicAuthTest-Process_Archive.tra"
2014 Aug 27 12:41:25:910 GMT -04:00 tsm Debug [] [TRA-000000] unInstallCmd   "C:/tibco59/tra/5.9/bin/wrap.exe" --uninstall --propFile "C:/tibco59/tra/domain/frankRV/application/BasicAuthTest/BasicAuthTest-Process_Archive.tra"
2014 Aug 27 12:41:25:912 GMT -04:00 tsm Debug [] [TRA-000000] executeCmd     "C:/tibco59/bw/5.12/bin/bwengine.exe" --run --propFile "C:/tibco59/tra/domain/frankRV/application/BasicAuthTest/BasicAuthTest-Process_Archive.tra"
2014 Aug 27 12:41:25:915 GMT -04:00 tsm Debug [] [TRA-000000] homePath       C:/tibco59/bw/5.12
...
----->

However, there is no such information. It appears that the Hawk agent is unaware of any deployed applications. 

Cause:
One possible reason is the application's properties file under $TIBCO_HOME/tra/domain/domainname/startup is missing or corrupt. 

Resolution

Redeploy the problematic applications or restore the file of folder $TIBCO_HOME/tra/domain/domainname/startup from backup. 

Issue/Introduction

The application service instance status is unknown while the machine status is Green OK.
Powered by Wolken Software