Resolution:
Description:
==========
This solution explains how to fix the issue of the machine status showing "unknown" on the TIBCO Admin GUI and the size of the tsm.log file is 0 even though tsm_tracelevel is -1.


Environment:
===========
- TIBCO Administrator 5.x
- TIBCO Runtime Agent 5.x.

Symptoms:
========
1. The machine status shows "unknown" on the TIBCO Admin GUI.
2. The size of the tsm.log file is 0 even though tsm_tracelevel is -1.
3. The tmp directory is full.

This issue is caused by the /tmp directory (default) being full.

Resolution:
==========
Add the parameter
java.property.java.io.tmpdir=&ltnewfolder> in hawkagent_&ltdomain>.tra
in the .tra file, and create a new folder under the &ltTRA>/domain/&ltdomain> and then restart the TRA Hawkagent.

If the problem persists, please contact TIBCO support.