Resolution:
Description:
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Trouble logging into BusinessEvents(BE) Views dashboard page.


Environments:
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All Platforms
TIBCO BusinessEvents 4.x, 5.x


Symptoms:
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When logging into Dashboard page, the following error is seen in the BE engine log.

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2010 Nov 19 18:32:16:913 GMT -6 hostname Error [http-8480-Processor3] - [dashboard.psvr.bizactions] [dashboardagent] Failed to generate the header customization meta-data due to Could not load token profile for admin/SUPER_USER identified by a37c8c06-e1db-4002-b24d-864d22e51110
2010 Nov 19 18:32:16:944 GMT -6 hostname Error [http-8480-Processor4] - [dashboard.psvr.bizactions] [dashboardagent] Could not access channel
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Cause:
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The typical reason for this error is when you were working with a project A and personalized the dashboard for a user named 'admin', then you deployed a completely different project (project B) but using the same username to login. Now when the dashboard agent comes up , it looks for admin's personalized elements (from project A) under project B and will fail to find it.


Resolution:
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Open project cdd(cluster deployment descriptor) file and look for "be.agent.dashboard.mal.storage.file.root" property for the dashboard agent under Agent Classes tab. Make sure you have a different personalized data folder for each dashboard project.

Ex: C:\be-views\projectA ; C:\be-views\projectB