Resolution:
Description:
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Emails are not sent for CreateWorkitem activities in spite of setting all SMTP properties correctly in ConfigValues.xml

Environment:
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TIBCO Product name and version: TIBCO Collaborative Information Manager 8.0.1
Operating System(s): All Operating Systems

Symptoms:
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Emails are not sent for CreateWorkitem activities in spite of setting all SMTP properties correctly in ConfigValues.xml

Cause:
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"com.tibco.cim.workflow.workitem.inboxurl" property not set correctly in the ConfigValues.xml


Resolution:
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The solution for this is to set the "com.tibco.cim.workflow.workitem.inboxurl" property to point to http://&lthost>:&ltport>/eml/Home instead of any other URL, say for example, an inbox. Example:

&ltConfValue description="The inbox URL to be included in email notifications.
Example : http://>host:port>/" name="Inbox URL Link" propname="com.tibco.cim.workflow.workitem.inboxurl" sinceVersion="7.0" visibility="Basic">
        &ltConfString default="change_me" value="http://sjohndt:8085/eml/Home"/>
    </ConfValue>

Attachments:
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N/A
References:
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N/A


Keywords/Tags:
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CreateWorkitem email