Send Mail activity may not work when the application is deployed on a machine with Antivirus/Firewall software running.
book
Article ID: KB0091014
calendar_today
Updated On:
Products
Versions
TIBCO ActiveMatrix BusinessWorks Service Engine
-
Not Applicable
-
Description
Resolution: Environment: ======== TIBCO BusinessWorks Service Engine (BWSE) All. Windows Family OS. Antivirus/Firewall software installed .
Symptoms: ======== Antivirus/Firewall software may block BWSE application from sending an email. An error similar to the following may be thrown:
Job-6000 Error in [Utilities/Email/SendEmail.process/Send Mail] Error sending mail message. Cause: javax.mail.MessagingException: Can't send command to SMTP host;
Or
Job-4000 Error in [Process Definition.process/Send Mail] Error sending mail message. Cause: javax.mail.MessagingException: Could not connect to SMTP host: <hostname>, port: <number>
The same application tested from DABS/Designer/Classic BW works fine. This behavior was observed with McAfee AV/FW.
Cause: ===== AMX Node process is detected by McAfee as potential mass mailing worm.
Resolution: ======= Check with your Antivirus/Firewall Vendor regarding how to add the AMX Node process to the exclusion list.
For MacAfee 8.0 this can be done under:
Access Protection -> Anti-virus Standard Protection -> Prevent mass mailing worms from sending mail -> Edit rule -> add tibamx_<nodeName>.exe process to exclusion list.
Refer to the attached screenshot (Filename: AMX_.McAfee_Exclusion.jpg).
Issue/Introduction
Send Mail activity may not work when the application is deployed on a machine with Antivirus/Firewall software running.
Attachments
Send Mail activity may not work when the application is deployed on a machine with Antivirus/Firewall software running.get_app