TIBCO BusinessEvents Views dashboard - Browser shows empty web page when trying to access Dashboard.

TIBCO BusinessEvents Views dashboard - Browser shows empty web page when trying to access Dashboard.

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Article ID: KB0091120

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Updated On:

Products Versions
TIBCO BusinessEvents Enterprise Edition -
Not Applicable -

Description

Resolution:
Description:
===========
TIBCO BusinessEvents Views dashboard - Browser shows empty web page when trying to access Dashboard.

Environment:
===========
TIBCO BusinessEvents 5.1
All Operating Systems

Symptoms:
=========
Empty WEB page in Browser.

Cause:
======
1). Firewall enabled

NOTE (Linux):
Linux has a built-in firewall that might be worth checking.  Try running:
            # iptables -L
This returns some records when the firewall is enabled and active.

2). Misconfiguration

Location of user authentification file incorrect - check settings of property be.mm.auth.file.location and be.auth.file.location.

Resolution:
========
1). Turn off filrewall or enable communication port (CDD property be.agent.dashboard.streamingport).

Linux:
To shutdown the firewall type the following two commands (you must login as the root user):
# /etc/init.d/iptables save
# /etc/init.d/iptables stop

Turn off firewall on boot:
# chkconfig iptables off

Enable / Turn on Linux Firewall
# /etc/init.d/iptables start

2). Update location of authentification file in CDD properties be.mm.auth.file.location and be.auth.file.location.

Issue/Introduction

TIBCO BusinessEvents Views dashboard - Browser shows empty web page when trying to access Dashboard.