Service Performance Manager BusinessWorks Probe is not receiving updatesvia Hawk agent.

Service Performance Manager BusinessWorks Probe is not receiving updatesvia Hawk agent.

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Article ID: KB0093347

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Updated On:

Products Versions
TIBCO Service Performance Manager -
Not Applicable -

Description

Description:
After setting up Tibco Administrator and SPM, SPM BW Probe (SPMBW) is not able to get updates via Hawk agent. SPM dashboard can not receive assets and engine updates.

 

Resolution

SPM BW Probe is getting information as follows:


Application hawk microagent -> Hawk Agent --(via RV)-> SMBW


Check the following.


1). You have added the following to your application tra file under <tibco home>\tra\domain\<domain>\application\<application name>


   #SPM

   tibco.env.SPM_HOME=D\:/spm2.2/spm/2.2
   tibco.env.EMS_HOME=D\:/ems8/ems/8.0
   tibco.env.SMBW_HOME=D\:/spm2.2/spm/2.2/smbw-agent
   tibco.env.CUSTOM_EXT_APPEND_CP=D\:/ems8/ems/8.0/lib%PSP%D\:/spm2.2/spm/2.2/smbw-agent/lib
   java.property.aspectPath=D\:/spm2.2/spm/2.2/smbw-agent/lib
   tibco.env.STD_EXT_CP=D\:/spm2.2/spm/2.2/smbw-agent/lib;D\:/spm2.2/spm/2.2/smbw-agent/lib/bwaa;D\:/spm2.2/spm/2.2/smbw-agent/lib/ext;D\:/spm2.2/spm/2.2/smbw-agent/lib/spm;D\:/ems8/ems/8.0/lib
   ServiceAgent.builtinResource.serviceagent.Class=com.tibco.plugin.brp.BRPServiceAgent
   ServiceAgent.probe.serviceagent.Class=com.tibco.rta.probe.bw.core.SPMServiceAgent
   ServiceAgent.poa.serviceagent.Class=com.tibco.bw5.poa.core.runtime.DefaultBw5AspectServiceAgentImpl
   spm.probe.config.dir=D\:/spm2.2/spm/2.2/smbw-agent/config

2). Make sure that Hawk.Enabled=true  is set under the application tra file.


3). The correct Domain name is defined for spm.bw.probe.hawk.domain at <spm home>\smbw-agent\config\bw-admin-probe.properties.


4). Make sure your Administrator and Hawk Agent are using RV and not EMS for communication.


*Note: As BW Probe is using RV if Admin and Hawk Agent are setup to use the EMS transport. BW Probe cannot communicate with the Hawk Agent and will receive no updates.

Issue/Introduction

Service Performance Manager BusinessWorks Probe is not receiving updatesvia Hawk agent.
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