Description:

September 30, 2015

Updated Support Policy for TIBCO iProcess Analytics version 5.1.

TIBCO is officially ending support for release 5.1 and any prior releases of TIBCO iProcess Analytics. This notice DOES NOT affect

version 9.7.0 and later versions. This action will take effect on September 30, 2016. The purpose of this notification is to officially

communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Check the

TIBCO Product Download Site (http://eDelivery.tibco.com) for the most recent release when planning your upgrade. During these

12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.

Service Requests on 5.1 and any prior releases will no longer be accepted after September 30, 2016. Service Requests under

investigation for the releases being retired will be closed as of the retirement date, September 30, 2016. TIBCO Support Knowledge

Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the

TIBCO Product Support ftp server to all customers beyond the retirement date.

Extended Support is not available.

Please contact TIBCO Support for any clarifications regarding this support policy.