Messages getting stuck during BusinessConnect Interior Server startup and not able to reprocess them even after restart.
Article ID: KB0070573
Updated On:
| Products | Versions |
|---|---|
| TIBCO BusinessConnect | 7.4.0 |
Description
When BusinessConnect interior server was started for the first time, messages get stuck in BC with PENDING status, and never complete.
1. RECEIVED_FROM_TP
2. REQUEST_DECRYPTED. From this state, it didn't move to REQUEST_VERIFIED state.
Environment
Resolution
This issue is caused by a configuration error in the BC encryption libraries, as well as the Red Hat Linux Random Number Generator service not being enabled.
To resolve this issue, do the following:
1. Enable and activate RNG (Random Number Generator) in OS (Red Hat 8.0).
Commands are:
sudo systemctl is-enabled rngd -> Expected Output is "enabled"
sudo systemctl is-active rngd -> Expected Output is "active"
If above outputs are not seen, enable these services using
$ sudo systemctl start rngd.service
$ sudo systemctl enable rngd.service
2. Add one more property of bouncycastle in the deployed TRA environment variables:
java.property.org.bouncycastle.rsa.allow_multi_use=true
This will turn off RSA keys checking used for signing and encryption by JVM.
Restarting the Interior Server should resolve this issue.
Issue/Introduction
