Error "Internal error instantiating the registration object" while requesting Statistica license extension (grace license)

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Article ID: KB0074384

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Updated On:

Products Versions
Spotfire Statistica 12.0 and above.

Description

While attempting to request a license extension, error message "internal error instantiating the registration object" appears and no license extension is granted:  

Error instantiating the registration object

Cause:  A .dll is not registered.  

Environment

Windows operating systems only. Concurrent-type license installations.

Resolution

To resolve this error, follow these steps:

1.  Open an administrative command prompt.

2.  Key in 'regsvr32 stl_areg.dll' , without quotes, and press the Enter key.

3.  If successful, the following message should appear:

 4.  Click on the 'Request Extension' button to request the license extension again.

 

Note:   If this fails see the "Alternative Method" at the bottom of this knowledge base article: How to request a temporary license extension (Grace License) for Statistica?

 

Issue/Introduction

Error "Internal error instantiating the registration object" while requesting Statistica license extension (grace license)