TIBCO Enterprise Administrator (TEA) shows blank page when clicking product card TIBCO BW (or TIBCO Hawk and others)

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Article ID: KB0075157

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Updated On:

Products Versions
TIBCO Enterprise Administrator (TEA) 2.3.0

Description

When accessing TIBCO Enterprise Administrator (TEA) GUI with  Google Chrome or Mozilla Firefox, TEA shows a blank page on licking product card BW or Hawk. However, Microsoft Edge and Internet Explorer work fine. 
This might be because of some enhanced security feature. 

Environment

OS: All

Resolution

There two possible solution for this. 
Solution 1:

rename <TIBCO_CONFIG_HOME>\tibco\cfgmgmt\tea\data folder, restart TEA and register agents. 

Solution 2:

  1. backup folder <TIBCO_CONFIG_HOME>\tibco\cfgmgmt\tea\data;
  2. set "tea.dev.developer-mode" to true in <TIBCO_CONFIG_HOME>\tibco\cfgmgmt\tea\conf\tea.conf;
  3. restart TEA, log in TEA as "admin";
  4. click "Agent"on the home page, select the BW agent, then click "Reload". Then check if clicking BW product card shows domains.
User-added image
(*** You can set " tea.dev.developer-mode" back to false after the issue is resolved.)

Issue/Introduction

TEA shows blank page when clicking product card BW