TIBCO LogLogic LMI High Availability (HA) pair does not establish cluster due to error "incompatible appliances"

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Article ID: KB0079052

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Updated On:

Products Versions
TIBCO LogLogic Log Management Intelligence all versions

Description

When configuring the standby LMI and you check watchqueue page 4 you'll notice that both primary and standby show OUT OF CLUSTER.  Looking in the /var/log/sys.log you see the error below:

<14>Jun  6 19:00:59 logapp1 MGMT: %LOGLOGIC-6 module:engine_cluster_membership(17613);  file:receiver.c(validateClient,150);  action:Connection refused - incompatible appliances [Platform 1] [Platform 2] ;
 

Environment

HA between MX, LX, ST, MXVirtual, STVirtual or LXVirtual

Resolution

HA cannot be enabled using two different platforms. For EVAs the /etc/platform file can be modified to be another "virtual" platform type so if you are using 2 EVAs then change one of them to match the other (this restarts an mtask stop and start) then re-enable HA. Changing the platform file on physical appliances is not supported.

Issue/Introduction

This article explains why HA configuration fails with "incompatible appliances" error.