How to resolve error 'EventLogger - eventlog custom event handler error: Error opening jar' ?

How to resolve error 'EventLogger - eventlog custom event handler error: Error opening jar' ?

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Article ID: KB0070814

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Updated On:

Products

TIBCO Data Virtualization

Description

When attempting to restart the services in TIBCO Data Virtualization, the services failed to initialize due to the following error:
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"EventLogger - eventlog custom event handler error: Error opening jar"
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Issue/Introduction

This article explains the exception message which might show in cs_monitor.out when starting the TIBCO Data Virtualization services

Environment

All supported environment

Resolution

When ' Enable Custom Logging' is set to true it triggered the server to load the customEventHandler.jar at server startup. To resolve this disable the ' Enable Custom Logging' by following the below steps:

1. Open the
TIBCO Data Virtualization studio and navigate to Configuration.

2. Search for 'Enable Custom Logging'

3. Change the value of 'Enable Custom Logging' to false.

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4. Click on Apply button.