January 31, 2011Updated Support Policy for TIBCO iProcess Engine (Oracle) version 11.0

January 31, 2011Updated Support Policy for TIBCO iProcess Engine (Oracle) version 11.0

book

Article ID: KB0107852

calendar_today

Updated On:

Products

TIBCO iProcess Engine (Oracle) Not Applicable

Description

Description:
In line with its policy to encourage customers to use and gain benefit from the latest product versions, TIBCO is officially ending support for release 11.0 and any prior releases of TIBCO iProcess Engine (Oracle), previously known as TIBCO Staffware iProcess Engine (ORACLE) and Staffware iProcess Engine (ORACLE). This notice DOES NOT affect version 11.1 and later versions. This action will take effect on July 31, 2012.  The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. At the time of writing version 11.1.1 is the latest version. During these 18 months, Support will answer product questions, but enhancements and service pack releases will not be provided. Defect corrections will be considered for critical defects with no workarounds.  Service Requests on 11.0 and any prior releases will no longer be accepted after July 31, 2012.

Service Requests under investigation for the releases being retired will be closed as of the retirement date, July 31, 2012. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.

Extended Support is available from August 1, 2012 through January 31, 2013 for TIBCO iProcess Engine (Oracle) for an additional fee. For inquiries regarding purchasing Extended Support for TIBCO iProcess Engine (Oracle) version 11.0, please contact your TIBCO Account Representative or TIBCO Renewals (renewals@tibco.com).

Please contact TIBCO Support for any clarifications regarding this support policy.

Issue/Introduction

January 31, 2011Updated Support Policy for TIBCO iProcess Engine (Oracle) version 11.0

Environment

Product: TIBCO iProcess Engine (Oracle) Version: 11.0.0 OS: --------------------