Support Policy for TIBCO iProcess Engine, TIBCO iProcess Developer, iProcess Workspace version 11.1.x
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Article ID: KB0107775
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Updated On:
Products
TIBCO iProcess Engine (Oracle)
Not Applicable
Description
Description: July 31, 2013 TIBCO is officially ending support for release 11.1.x of TIBCO iProcess Engine, TIBCO iProcess Developer and TIBCO iProcess Workspace.
This action will take effect on January 31, 2015, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.
During the next 18 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
Service Requests on version 11.1.x will no longer be accepted after January 31, 2015. Service Requests under investigation for the releases being retired will be closed as of the retirement date, January 31, 2015. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and available hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
For inquiries regarding purchasing Extended Support for TIBCO iProcess Engine, TIBCO iProcess Developer and TIBCO iProcess 11.1.x releases, please contact your TIBCO Account Representative or TIBCO Renewals (renewals@tibco.com).
TIBCO iProcess Engine consists of a number of different components. The versions and any prior versions of the following components are affected by this notice.
Please note that TIBCO iProcess Server Objects (Java) 11.1.x will continue to be supported (without extended support) when used with supported TIBCO product versions that require it, such as TIBCO iProcess Technology Plug-ins 11.3.x.
Please note that the following components are not affected by this notice as they are included in later versions of one or more of the following products: iProcess Engine, iProcess Developer and iProcess Workspace and does not affect the product components’ maintenance services: