Tips for Troubleshooting TSSS Installation with R engine
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Article ID: KB0071144
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Updated On:
Products
Spotfire Statistics Services
Description
A user reports that TSSS runs fine with the default TERR engine, but when they try to use an R engine it will not work.
Issue/Introduction
Tips for Troubleshooting TSSS Installation with R engine
Environment
Product: TIBCO Spotfire Statistics Services
Version: All supported versions
OS: All supported operating systems
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Resolution
Confirm that TSSS and R have the same bitness, (32 or 64), as they must match.
Request the following information to compare to the TSSS installation guide instructions:
-- The log files in your SPSERVER_HOME/tomcat/logs directory. -- The spserver.properties file located at SPSERVER_HOME/conf -- Please open the R installation and run the following lines of code and send the output:
version find.package("rJava") Sys.getenv("R_HOME") system.file("jri",package="rJava")
Unix/Linux specific questions: -- Please send in your SPSERVER_HOME/init.d/spserver file. -- If you built R from source, it must be configured with the option –-enable-Rshlib. Please make certain that it did have this option set if you did build your R from source.
Windows specific questions: -- A screenshot of your SPSERVER_HOME\tomcat\bin\<service_name>w.exe showing the –Dspserver.rhome setting in the Java tab.