WebStatistica Error : Connection to WebStatistica server has been lost

WebStatistica Error : Connection to WebStatistica server has been lost

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Article ID: KB0074290

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Updated On:

Products

Statistica

Description

WebStatistica user receives an error "Connection to WebStatistica server could not be established or has been lost. The server located at xxx returned an invalid reply or failed to respond in a timely fashion. This server might be busy processing other requests, so please try again later.If problem persists, contact the Server Administrator

 

Issue/Introduction

WebStatistica Error : Connection to WebStatistica server has been lost

Resolution

1. On the Webstatistica Server, open the Administration tool from Start menu. Start | Statistica [Version] | WebStatistica | Administration

2. Find the setting named AsynchronousTimeoutSL and AsynchronousTimeoutSL and change their values to 45 from the default 20

       

Note : The php timeout or a browser timeout  that expects a SOAP response from Webstatistica typically occurs at 60 seconds. We recommend that the Asynchronous Timeout values are set at a value less than 60 seconds.

3. Restart the WebStatistica Service.