How to resolve "Failed to save Global Options file: C:\WebStatisticaPub\RepositoryRoot\SETTINGS\_SWSGlobalOptions.xml" ?

How to resolve "Failed to save Global Options file: C:\WebStatisticaPub\RepositoryRoot\SETTINGS\_SWSGlobalOptions.xml" ?

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Article ID: KB0071436

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Updated On:

Products Versions
Spotfire Statistica 14.0, 14.0.1

Description

How to resolve "Failed to save Global Options file: C:\WebStatisticaPub\RepositoryRoot\SETTINGS\_SWSGlobalOptions.xml"  while saving Global options as an Administrator on WebStatistica, if encountered ?

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Issue/Introduction

How to resolve "Failed to save Global Options file: C:\WebStatisticaPub\RepositoryRoot\SETTINGS\_SWSGlobalOptions.xml" while saving Global options as an Administrator on WebStatistica, if encountered ?

Resolution

To resolve the issue, follow the below steps :
1. Remote into the WebStatistica Server as a user with Administrator privileges.
2. Navigate to the physical location on the error , i.e , in this case : C:\WebStatisticaPub\RepositoryRoot\SETTINGS
3. Right click on the folder, select Properties. 
4. Uncheck "Read Only" in the General tab under attributes and Apply changes to all subfolders and files as illustrated below :

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5. Try saving the Global options again. The global options will be saved as expected.