Errors in edaprint.log 11/27/2023 13:58:25.880 E Failed to load JVM (module jvm) 11/27/2023 13:58:25.880 I   11/27/2023 13:58:25.880 E JSCOM3 start failed: Java JVM DLL failed to load. 11/27/2023 13:58:25.881 E   11/27/2023 13:58:25.881 E  JVM dll is located (and directories added to PATH) by searching ... 11/27/2023 13:58:25.881 E   11/27/2023 13:58:25.881 E  Subdirectories indicated by JDK_HOME environment variable value, then... 11/27/2023 13:58:25.881 E  Subdirectories indicated by JAVA_HOME environment variable value. 11/27/2023 13:58:25.881 E  If variables not set then registry searched for JDK/JRE locations. 11/27/2023 13:58:25.881 E   11/27/2023 13:58:25.881 E  Variables can be set at the machine's global property level or 11/27/2023 13:58:25.881 E  in the server's EDACONF bin\edaenv.cfg configuration file. 11/27/2023 13:58:25.881 E   11/27/2023 13:58:25.881 E  JDK_HOME is set to "c:\bin\Sun\Java\jre1.8" 11/27/2023 13:58:25.881 E  JAVA_HOME is set to "C:\bin\sun\java\jre1.8" 11/27/2023 13:58:25.881 E   11/27/2023 13:58:25.881 E   11/27/2023 13:58:25.881 E  Also see earlier "Configuring..." section of this log (near top) for further 11/27/2023 13:58:25.881 E  information or errors that may have occurred during the JVM configure phase. 11/27/2023 13:58:25.881 E   11/27/2023 13:58:25.881 E jscom3c: js3crt failed 11/27/2023 13:58:25.885 W request by edapmon to notify JSCOM3 Java service (jscomid=2) failed to start 11/27/2023 13:58:25.885 W JSCOM3 Java service is required to access JDBC based datasources and use WebFOCUS graph reports 

Reporting Servers

You will need to add the following to the edaenv.cfg file and re-start the server.

JAVA_HOME=pathtojaveinstall/jre
CLASSPATH=pathtojarfile

Once you have fixed the problem you should see the JAVA path in edaprint.log and the issue has been fixed

Edaprint log: 
01/30/2023 11:12:19.498 I Configuring PATH for Java JVM for JSCOM3 Listener...
01/30/2023 11:12:19.498 I
01/30/2023 11:12:19.498 I  Java location variables are not set, checking if valid JDK or JRE values available from registry.
01/30/2023 11:12:19.498 I  Java JRE found in registry, setting JAVA_HOME=C:\Program Files\Java\jre1.8.0_341
01/30/2023 11:12:19.514 I
01/30/2023 11:12:19.514 I  JAVA_HOME "C:\Program Files\Java\jre1.8.0_341\bin\server\jvm.dll" found, adding
01/30/2023 11:12:19.514 I  directory and parent "C:\Program Files\Java\jre1.8.0_341\bin" directory to path.

How to resolve Reporting server JSCOM3 JAVA services failed

Configuring Java Services:- https://docs.tibco.com/pub/wf-rs/9.1.1/doc/pdf/TIB_wf-rs_9.1.1_administration.pdf?id=1
Video - https://www.youtube.com/watch?v=275hA5Hd-nE
Video IBI_CLASSPATH and Java Services Settings - https://www.youtube.com/watch?v=275hA5Hd-nE
Case/02223241