A Scheduled Updates file update fails with an error message "X failed attempts so far, The Scheduled Updates user is not configured correctly." seen in the "Scheduling & Routing" > "Activity" tab. Refer below example screenshot:

A Scheduled Update file fails to load with an error message "X failed attempts so far, The Scheduled Updates user is not configured correctly." seen in the activity tab under Scheduling & Routing.

OS: All Supported Operation System

This error is generally returned  if you run scheduled updates as a specific Windows account (using option  useKerberos="true") when delegated Kerberos is enabled in the environment and the scheduled update user is not set correctly.

- On the Spotfire Server machine, launch a command prompt as an Administrator.
- Browse to \tomcat\bin folder and export the Web Player Configuration using the "export-service-config" command.
- Example command follows.
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C:\tibco\tss\7.11.0\tomcat\bin>config export-service-config --deployment-area="Production" --capability=WEB_PLAYER
---------
- The exported configuration files will be saved under the  \tomcat\bin\config\root  folder.
- Open the Spotfire.Dxp.Worker.Web.config file in a text editor and update the <scheduled updates> section with the useKerberos="true" and KerberosIdentity parameters as shown below:
--------------
<scheduledUpdates concurrentUpdates="2" updateIntervalSeconds="60" useKerberos="true">
<kerberosIdentity userName="domain\<service account name>" password="password" />
</scheduledUpdates>
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- Save the file.
- Import the modified configuration using "import-service-config" command.
- Enter the "config-name" value relevant to the changes made. This is the configuration that needs to be used for Web Player service.
Example command follows.
---------
C:\tibco\tss\7.11.0\tomcat\bin>config import-service-config --config-name="Updated usekerberos to true"
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- Launch the Spotfire Admin UI and browse to "Nodes & Services".
- Edit the Web Player Service to use to the updated configuration.
- Look for the "config-name" value that you entered while importing the service configuration and update the service with configuration.

After making above changes in Spotfire.Dxp.Worker.Web.config file, ensure below mentioned points:

 Provide required library permissions to this Windows account(domain\<service account name> )  as follows:
- Grant Browse+ Access permissions on folder(s) where analysis file(s) are saved that needs to add in scheduled update.
- Grant permission to access folder(s) that saved information link(s) for these analysis file(s).
- Grant permission to access folder(s) that saved Data source(s) for these analysis file(s).

 

https://docs.tibco.com/pub/spotfire_server/7.11.1/doc/html/TIB_sfire_server_tsas_admin_help/GUID-146A8F6B-A3E3-4FDB-BAEA-8ACF970F0E9F.html

https://docs.tibco.com/pub/spotfire_server/7.11.1/doc/html/TIB_sfire_server_tsas_admin_help/GUID-A343C730-DBA1-4427-B800-E54EE944D04D.html