Automation Services job fails with this error: "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect."
Article ID: KB0082191
Updated On:
| Products | Versions |
|---|---|
| Spotfire Automation Services | All Versions |
Description
Description:
Symptoms:
Automation Services jobs fail to execute on the server.
Cause:
This may be due to missing or incorrect XML tags in the webroot\bin\Spotfire.Dxp.Automation.Launcher.exe.config file.
While executing automation job on a server, it fails with the error, "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
Symptoms:
Automation Services jobs fail to execute on the server.
Cause:
This may be due to missing or incorrect XML tags in the webroot\bin\Spotfire.Dxp.Automation.Launcher.exe.config file.
Issue/Introduction
Automation Services job fails with this error: "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect."
Environment
All Supported Operating Systems
Resolution
For Spotfire 7.0 and below:
Examine the Spotfire.Dxp.Automation.Launcher.exe.config file for missing or invalid XML tags.
These are the tags most frequently edited by users:
<authentication>
<runtime>
<smtp>
For Spotfire 7.5 and above:
Examine the Spotfire.Dxp.Worker.Automation.Config file.
Note: You can examine the contents of the Spotfire.Dxp.Automation.Launcher.exe.config file by opening it in Internet Explorer or Notepad++. You can also use this website to validate the file's XML syntax: "http://www.w3schools.com/dom/dom_validate.asp"
Examine the Spotfire.Dxp.Automation.Launcher.exe.config file for missing or invalid XML tags.
These are the tags most frequently edited by users:
<authentication>
<runtime>
<smtp>
For Spotfire 7.5 and above:
Examine the Spotfire.Dxp.Worker.Automation.Config file.
Note: You can examine the contents of the Spotfire.Dxp.Automation.Launcher.exe.config file by opening it in Internet Explorer or Notepad++. You can also use this website to validate the file's XML syntax: "http://www.w3schools.com/dom/dom_validate.asp"
Additional Information
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