Automation Services job fails with this error: "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect."
book
Article ID: KB0082191
calendar_today
Updated On:
Products
Versions
Spotfire Automation Services
All Versions
Description
Description:
While executing automation job on a server, it fails with the error, "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
Symptoms: Automation Services jobs fail to execute on the server.
Cause: This may be due to missing or incorrect XML tags in the webroot\bin\Spotfire.Dxp.Automation.Launcher.exe.config file.
Environment
All Supported Operating Systems
Resolution
For Spotfire 7.0 and below:
Examine the Spotfire.Dxp.Automation.Launcher.exe.config file for missing or invalid XML tags.
These are the tags most frequently edited by users:
<authentication> <runtime> <smtp>
For Spotfire 7.5 and above:
Examine the Spotfire.Dxp.Worker.Automation.Config file.
Note: You can examine the contents of the Spotfire.Dxp.Automation.Launcher.exe.config file by opening it in Internet Explorer or Notepad++. You can also use this website to validate the file's XML syntax: "http://www.w3schools.com/dom/dom_validate.asp"
Issue/Introduction
Automation Services job fails with this error: "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect."