TIBCO Spotfire Server bootstrap file fails to save with error "Could not serialize the bootstrap file"
Article ID: KB0076181
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | All Versions |
Description
When creating the bootstrap file via the Server Configuration Tool, the 'Test connection' works, but the bootstrap file fails to save and returns the following error:
'Could not serialize the bootstrap file'.
Issue/Introduction
When creating the bootstrap file via the TIBCO Spotfire Server Configuration Tool, the 'Test connection' works but the bootstrap file fails to save and returns the error "Could not serialize the bootstrap file".
Resolution
The bootstrap file is saved in {SpotfireServerInstallation}/tomcat/webapps/spotfire/WEB-INF. If the user running the Server Configuration Tool does not have write access to this location, then the bootstrap file will fail to save. Ensure that the user running the Server Configuration Tool has write/modify permissions to this folder.
Additionally, on Windows operating systems when launching the Spotfire Server configuration tool you may (depending on the environment configuration) also need to right click on the uiconfig.bat and select "Run as administrator".
Additionally, on Windows operating systems when launching the Spotfire Server configuration tool you may (depending on the environment configuration) also need to right click on the uiconfig.bat and select "Run as administrator".
Additional Information
Doc: Opening the configuration tool
Feedback
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