Open cache resource and click "Refresh Now" button in caching tab
Verify cs_server.log file and you should be able to find the actual error which is causing the issue.
Environment
TEST
Resolution
In this case, we have found the below error in the logs
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: The used command is not allowed with this MariaDB version
After researching the above error, we have found that its related 'local_infile' configuration. The 'local_infile' conf was set to 'OFF" and after changing it to 'ON', the cache refresh is working fine.
Please refer the below forum for more details about the solution:
https://bugs.mysql.com/bug.php?id=72220
Issue/Introduction
Bulk cache upload is not working for Maria DB (Adapter: MySQL 5.5) as cache target data source even after enabling "Enable Native Loading"