Can't Connect To Dynamics 365/CRM And Existing Connections Have Errors
Article ID: KB0078949
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Integration - Connect ( Scribe ) | - |
Description
You are trying to create a connection with Dynamics 365 for Sales (Dynamics CRM) and it fails or an existing connection suddenly starts generating the errors below:
Failed to open one or more connections: Verify that the connection URL is correct and that you can connect to the same URL from the system running the Scribe Online Agent.
An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.
Failed to open one or more connections: Verify that the connection URL is correct and that you can connect to the same URL from the system running the Scribe Online Agent.
An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.
Issue/Introduction
Dynamics CRM (Dynamics 365 for Sales) Connection Error
Resolution
Often the cause of these issues is that the credentials in the connection configuration have expired or are about to expire.
Check to see if the Dynamics user credentials in the connection have expired or if they are in the user credential expiration countdown, for example, when Windows or the Dynamics 365 Online interface state that the credentials will expire in 15 days. If the user credentials are in this countdown stage, Dynamics 365 does not allow TIBCO Scribe® Online to access the organization through the SDK which is the method TIBCO Scribe® Online uses to establish a connection and perform integrations. Resetting the password for this user in Dynamics 365 and entering the new password in the TIBCO Scribe® Online connection configuration resolves the issue.
To test the credentials from either the server hosting the TIBCO Scribe® Online Agent or TIBCO Scribe® Insight Server:
Use the CRM Plugin Registration tool from Microsoft. This tool connects to Dynamics 365 through SDK the same way TIBCO Scribe® does and would experience the same issue with the user credentials. If you are able to connect through the CRM Plugin Registration tool and resetting the credentials still doesn't resolve the issue, ask your IT department or Dynamics 365 administrator to verify that all user settings are correct for the user configured in the connection. You can contact Support using the Case link at the top of the page.
Check to see if the Dynamics user credentials in the connection have expired or if they are in the user credential expiration countdown, for example, when Windows or the Dynamics 365 Online interface state that the credentials will expire in 15 days. If the user credentials are in this countdown stage, Dynamics 365 does not allow TIBCO Scribe® Online to access the organization through the SDK which is the method TIBCO Scribe® Online uses to establish a connection and perform integrations. Resetting the password for this user in Dynamics 365 and entering the new password in the TIBCO Scribe® Online connection configuration resolves the issue.
To test the credentials from either the server hosting the TIBCO Scribe® Online Agent or TIBCO Scribe® Insight Server:
Use the CRM Plugin Registration tool from Microsoft. This tool connects to Dynamics 365 through SDK the same way TIBCO Scribe® does and would experience the same issue with the user credentials. If you are able to connect through the CRM Plugin Registration tool and resetting the credentials still doesn't resolve the issue, ask your IT department or Dynamics 365 administrator to verify that all user settings are correct for the user configured in the connection. You can contact Support using the Case link at the top of the page.
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