Can't Unlock TIBCO Scribe® Online Map Locked By My User Name

Can't Unlock TIBCO Scribe® Online Map Locked By My User Name

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Article ID: KB0077985

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Updated On:

Products Versions
TIBCO Cloud Integration - Connect ( Scribe ) -

Description

Locked Maps are Maps that are open on another user's computer or in another browser. They are marked by a lock icon in the Locked column on the Solution's Maps list.

If the logged in user is the same as the Locked By user on a Map, the Map can be opened. For example, if you are working on a Map and the browser times out, crashes, or you close it without exiting from the Map, when you return to the Map the Lock icon is displayed. Select the Map to open it and continue editing.

If you cannot unlock the Map, there may be an issue with how you logged into TIBCO Scribe® Online. If your Map was locked during a prior session and at your next login you use a different case for your user name, such as user1@scribesoft.com and USER1@SCRIBESOFT.COM, you cannot unlock your Map. (D33953 / Case # 89430)

Issue/Introduction

Workaround for unlocking your own locked Map.

Resolution

  1. Select the Lock icon for the Map to see the name of the User who locked it.
  2. If it is not your user name, ask a TIBCO Scribe® Online Administrator to unlock the Map for you.
  3. If it is your user name, log out and back in using the user name on the Map.