Changing the system clock may cause Statistica registration failures
Article ID: KB0082093
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 8.0 and above. |
Description
Having an incorrect system clock can cause SSL communications problems with the registration server.
Cause: This can be caused by one of two issues:
Cause: This can be caused by one of two issues:
1. If the system clock date is set past the Valid Through date of the SSL certificate of the server, then the system will identify the server certificate as expired and the connection will fail
2. If the system clock is inaccurate, then the Certificate Revocation List (CRL) may be rejected by the system as too old and the connection will fail. CRLs are typically only good for 24 hours after issue so this might happen even if the time difference is not significant.
Issue/Introduction
This article discusses how changing the system clock may cause Statistica registration failures. Registration is necessary to obtain the full license file.
Environment
Windows operating systems only.
Resolution
Check the system clock to make sure it is accurate. It cannot be off more than 5 minutes from the actual time.
Additional Information
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