For many networks, security configurations include either proxy servers or firewalls. While TIBCO Scribe Online is in the cloud, On-Premise Agents might be installed on computers that do not have access to the required ports and servers. If the Agent's computer is in an environment that uses either proxy servers or firewalls, some additional steps might required to allow the TIBCO Scribe Online On-Premise Agent to access the cloud. Those requirements are documented in TIBCO Scribe Online Help. 

Here are a couple of tools you can use to troubleshoot this situation and check if the ports required by TIBCO Scribe are open:

1. Using Portquiz.net 
2. Running the attached Powershell Script below 

Portquiz

Portquiz is an outgoing port tester that you can use right in a browser on the computer where the Agent is installed. It requires no installation or configuration and is a quick way to see if a port is open.

1. Ensure http://portquiz.net is whitelisted on your firewall.
2. Check the TIBCO Scribe Online Help topic that lists the port requirements. 
3. On the computer where the On-Premise Agent is installed, open a web browser (Chrome, IE, Firefox) paste the URL http://portquiz.net, and add the port number after the URL. 

Examples:
http://portquiz.net:5671
http://portquiz.net:5672
http://portquiz.net:9350

Below is an image of a successful port test:

PowerShell Script

The attached scripts can be run in PowerShell on the computer where the Agent is installed and test that the required access through ports to servers is available. 
The zip file contains two scripts - One for the US data center (ScribeOnline_PortTest_US.ps1) and one for the Europe AWS data center (ScribeOnline_PortTest_EU.ps1).
Be sure to run the appropriate script for the data center associated with your Organization and your On Premise Agent. If you are not sure which data center is associated with your Organization, in Scribe Online select More > Organization and note the Data Center field at the bottom of the Edit Organization dialog.

Note that the Powershell scripts may not work on older versions of Windows.

1. Download and unzip the file onto the server where your On-Premise Agent is installed
2. Then from Windows File Explorer, right-click the appropriate file and select "Run with PowerShell".

If you get an error invoking the PowerShell script it may be due to the Windows PowerShell execution polices.
Windows PowerShell execution policies determine the conditions under which Windows PowerShell loads configuration files and runs scripts.
You can enter the command below in the PowerShell window or run the .cmd file in the attached zip file to invoke the PowerShell script.
     Set-ExecutionPolicy -Unrestricted

Disclaimer

This document contains programming examples provided by TIBCO Scribe for illustrative purposes only. 
TIBCO Scribe grants you a nonexclusive copyright license to use all programming code examples from which 
you can generate similar functionality tailored to your own specific needs.

These examples have not been thoroughly tested under all conditions and are provided to you "AS IS" without any warranties of any kind. 
Therefore, TIBCO Scribe cannot guarantee or imply reliability, serviceability, or functionality of these programs. 
The implied warranties of non-infringement, merchantability, and fitness for a particular purpose are expressly disclaimed.