The LMI administrator should ensure that the following has been performed before using the command line to test connectivity.

1.  Go to Administration->System Settings->General tab to check that the originating email field has been filled in. This is the email address used in the From field that recipients will see.

2.  Go to Administration->System Settings->Remote Servers tab to configure the SMTP settings for your email server. You may need to contact your email administrator if authentication is required to obtain credential information.

3.  Check that the user to which you are sending email has his/her email address configured in their user account or is defined as a report recipient.  Go to Administration->Manage Users to check their user account. Go to Search->All Saved Searches, then select the report the user was not receiving, then click the Schedule Selected button. In the popup window click on the Manage Recipients button to verify recipients' email addresses. Recipients are users who have email addresses therefore they can receive reports via email but do not have usernames assigned therefore they cannot login to the LMI web GUI.

4.  If all the other items above check out okay and LMI is still having problems sending emails then you can check network-level connectivity by using SSH to login to the appliance as toor. The execute the following command:

$ netcat -v 25

This will test the communication between the appliance and mail server on port 25. If this fails then the issue could be the wrong IP address for the SMTP server or the the port is blocked in one or more firewalls between LMI and the SMTP server.