Chinese characters are displayed as garbled characters in "web player server log" (see attached image Logfile.GIF). But the same is displayed correctly in tab "Web Player Monitoring" on server (see attached image WebPlayerMonitoring.GIF).
Article ID: KB0081389
Updated On:
| Products | Versions |
|---|---|
| Spotfire Consumer | 7.0 and below |
Description
Title of analysis file with Chinese characters are seen as garbled characters in the Web Player server log. See the attached image (Filename: Logfile.GIF). The same is being displayed correctly in the tab "Web Player Monitoring" on the server. See the attached image (Filename: WebPlayerMonitoring.GIF).
Issue/Introduction
Chinese characters are shown as garbled characters in the Web Player Server log.
Environment
All Supported Operating Systems
Resolution
For Spotfire 7.0 and below: Edit the file log4net.config file(C:\Program Files\TIBCO\Spotfire Web Player\6.5.X\webroot\app_data\log4net.config) on the Web Payer server and add the following encoding line.
encoding value="utf-8"/; ###add this line###
Restart the Web Player server service.
For Spotfire 7.5 and above: By default, the encoding value="utf-8" setting has been added in the the log4net.config file for the Web Player.
encoding value="utf-8"/; ###add this line###
Restart the Web Player server service.
For Spotfire 7.5 and above: By default, the encoding value="utf-8" setting has been added in the the log4net.config file for the Web Player.
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