Replication Services (RS) Solution Cloud Agent Not Found
Article ID: KB0078078
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Integration - Connect ( Scribe ) | Scribe Online |
Description
An existing Replication Services (RS) Solution could not be assigned a Cloud Agent because the Integration Services (IS) subscription for that Organization had expired.
The Organization had a Trial Integration Services (IS) subscription and a full Replication Services (RS) subscription. While both subscriptions were active, the user created and assigned a Cloud Agent to his RS Solutions. When the IS Trial subscription ended, this caused the Cloud Agent to stop working. However, the TIBCO Scribe® Online Agents page still displayed a Cloud Agent with a green check mark indicating the Cloud Agent was running and in good status.
TIBCO Scribe® determined the Agent was no longer available using the following steps:
- Open the RS Solution that is using the Cloud Agent.
- The Agent status at the top of the page states "NOT FOUND".
- Clicking the drop-down menu to select an Agent only displays the available On-Premise Agents. The Cloud Agent is not an option.
Issue/Introduction
When using Cloud Agents with Replication Services (RS) Solutions, if you have an Integration Services (IS) subscription and it expires, Cloud Agents will no longer work with RS until an IS subscription is active again.
Resolution
This is a Known Issue (D19229) that will be addressed in a future release of TIBCO Scribe® Online. As a Workaround, please contact TIBCO Scribe® Support for assistance provisioning an IS subscription with dates that match your RS subscription to make Cloud Agents available again.
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