Cloud user gets "Error 403 - Forbidden" when accessing Cloud URL
Article ID: KB0078140
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Spotfire | N/A |
Description
Users may see the following error when trying to login to TIBCO Spotfire Cloud using the URL: https://accounts.tibco.com
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Error:
Oops: Looks like something is not right. Please contact your administrator.
403 - Forbidden
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_____________________________________
Error:
Oops: Looks like something is not right. Please contact your administrator.
403 - Forbidden
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Issue/Introduction
Spotfire Cloud user gets an "Error 403 - Forbidden" error message when trying to log into the Cloud URL
Environment
Product: TIBCO Spotfire Cloud
Version: N/A
OS: All supported Operating Systems
Resolution
The TIBCO Cloud structure has some built-in redirections that must be followed. Users may end up at this URL(https://accounts.tibco.com), but this URL can't be used directly to login to the cloud.
The correct URL to use is:
https://account.cloud.tibco.com
The correct URL to use is:
https://account.cloud.tibco.com
Feedback
Yes
No
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