Crash in ucrtbase.dll for all versions of Spotfire after Windows update

Crash in ucrtbase.dll for all versions of Spotfire after Windows update

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Article ID: KB0076557

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Updated On:

Products Versions
Spotfire Analyst 10.1 and lower

Description

When running Spotfire on a Windows 10 machine, you occasionally can get a crash with the following error in the Windows application log:
  
Faulting application name: Spotfire.Dxp.exe, version: 36.0.12515.3316, time stamp: 0x5b3375db
Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe
Exception code: 0xc0000409
Fault offset: 0x000000000006b79e
Faulting process id: 0x37e0
Faulting application start time: 0x01d40e0a94627f2f
Faulting application path: C:\Program Files (x86)\TIBCO\Spotfire\7.11.1\Spotfire.Dxp.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: d10eaea0-f140-4c0a-beca-6f528e421f37

 

Issue/Introduction

Crash in ucrtbase.dll for all versions of Spotfire after Windows update

Environment

Spotfire Analyst on Windows 10

Resolution

This is due to an issue in Windows 10 that was introduced in a Windows update.
This has been fixed in TIBCO Spotfire 10.2 and later versions.

Additional Information

TIBCO Defect ID: TS-56165
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