Data function in TIBCO Spotfire fails to execute with "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest" error
Article ID: KB0076582
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistics Services | All Versions |
Description
In the TIBCO Spotfire installed client or the TIBCO Spotfire Web Player, opening a report with a data function that uses an open-source R script might throw an error like:
Error "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest"
Additionally, the specified URL for the TIBCO Spotfire Statistics Services (TSSS) instance the script was sent to will also not be accessible from a web browser. Like:
- http://<servername>:<port>/<ServiceName>/api/v8/administration/ExtendedServerInfo
Resolution
The issue described above can be due to the rJava package installed on TIBCO Spotfire Statistics Services (TSSS) not being compatible with the open-source R version it is using.
Installing a more recent version of the rJava package may fix this issue, but a more robust solution is to use the tested open-source R version that is specified in the system requirements for the particular TSSS release being used.
Installing a more recent version of the rJava package may fix this issue, but a more robust solution is to use the tested open-source R version that is specified in the system requirements for the particular TSSS release being used.
Issue/Introduction
This article explains one reason a data function in TIBCO Spotfire fails to execute with "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest" error
Additional Information
Doc: Configuring an open-source R engine
Doc: System requirements for TIBCO Spotfire® Statistics Services service
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