Data function in TIBCO Spotfire fails to execute with "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest" error

Data function in TIBCO Spotfire fails to execute with "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest" error

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Article ID: KB0076582

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Updated On:

Products Versions
Spotfire Statistics Services All Versions

Description

In the TIBCO Spotfire installed client or the TIBCO Spotfire Web Player, opening a report with a data function that uses an open-source R script might throw an error like:
Error "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest"

Additionally, the specified URL for the TIBCO Spotfire Statistics Services (TSSS) instance the script was sent to will also not be accessible from a web browser. Like:
  • http://<servername>:<port>/<ServiceName>/api/v8/administration/ExtendedServerInfo

Issue/Introduction

This article explains one reason a data function in TIBCO Spotfire fails to execute with "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest" error

Resolution

The issue described above can be due to the rJava package installed on TIBCO Spotfire Statistics Services (TSSS) not being compatible with the open-source R version it is using.

Installing a more recent version of the rJava package may fix this issue, but a more robust solution is to use the tested open-source R version that is specified in the system requirements for the particular TSSS release being used.

Additional Information

Doc: Configuring an open-source R engine Doc: System requirements for TIBCO Spotfire® Statistics Services service
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