For image build or Jenkins console based issues.
1) If the image build process is failing, please provide the build log file.
2) Please let us know if there is a proxy in place between the host running tml-installer container and the internet.

For installation or deployment related questions.
1) Provide all of your scripts by zipping the manifest folder.
2) If it is an install issue, which exact script or command execution failed and what is the exact output shown? Please provide the output received.
3) Output of command “docker service ls” if it is a docker swarm install/Output of commands “kubectl get services” and “kubectl get pods -o wide” for Kubernetes deployment.
4) Documentation link that you are following/have followed for the installation.
5) Mashery Component status from cm container/pod. Command: cm ls components
https://docs.tibco.com/pub/mash-local/5.3.0/doc/html/GUID-D7FBD1FF-6840-46D7-8D21-C3AEB3C4FAF4.html
6) If the containers are up, collect logs by running the getlogs.sh script.
https://docs.tibco.com/pub/mash-local/5.3.0/doc/html/GUID-EC84D221-9E35-4FA7-BBBF-D6ACA3220040.html