Support Policy for TIBCO Hawk 5.1.0

Support Policy for TIBCO Hawk 5.1.0

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Article ID: KB0107318

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Updated On:

Products Versions
TIBCO Hawk 5.1.0

Description


TIBCO is officially ending support for release 5.1.0 of TIBCO Hawk. This action will take effect on Dec 31, 2019.

The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Check the TIBCO Software Product eDelivery Site (https://edelivery.tibco.com/) for the most recent release when planning your upgrade.

During the next 18 months, Support will answer product questions, but enhancements and service pack releases will not be provided. Service Requests on 5.1.0 will no longer be accepted after Dec 31, 2019.

TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and available hot fixes will continue to be available from the TIBCO Product Support portal to all customers beyond the retirement date.

For inquiries regarding purchasing Extended Support for TIBCO Hawk 5.1.0, please contact your TIBCO Account Representative or TIBCO Renewals (renewals@tibco.com). Please contact TIBCO Support for any clarifications regarding this support policy.

Issue/Introduction

Support Policy for TIBCO Hawk 5.1.0