ERROR "Can't reach this page" when launching/logging in to TIBCO Spotfire Cloud Analyst
Article ID: KB0076611
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Spotfire | Latest version |
Description
There maybe cases wherein Spotfire Cloud login to analyst may not work and error out as below:
Issue/Introduction
This article will help resolve ERROR "Can't reach this page" which maybe seen when logging into Spotfire Cloud.
Environment
All supported Operating Systems
Resolution
- TIBCO Cloud is configured for web authentication, which opens a Web Browser and credentials need to be provided as soon a Spotfire analyst is launched.
- The Internet/web browser that opens here is the default one that is set on the machine/operating system.
- The issue is generally seen in case where the machine's default web browser is set to Microsoft EDGE.
- Change the machines default internet browser to Google Chrome, Firefox or Internet explorer and test the behavior. This should address the issue.
NOTE: This issue may not be seen everytime using Microsoft Edge but can be seen in some user environments.
- The Internet/web browser that opens here is the default one that is set on the machine/operating system.
- The issue is generally seen in case where the machine's default web browser is set to Microsoft EDGE.
- Change the machines default internet browser to Google Chrome, Firefox or Internet explorer and test the behavior. This should address the issue.
NOTE: This issue may not be seen everytime using Microsoft Edge but can be seen in some user environments.
Additional Information
How to change your default browser in Windows 10
https://support.microsoft.com/en-in/help/4028606/windows-10-change-your-default-browser
https://support.microsoft.com/en-in/help/4028606/windows-10-change-your-default-browser
Feedback
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